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Returns
Products are returnable up to 15 days after receipt of delivery,
only if the item is damaged or has manufacturer defects, and if unused and
in original packaging. Please call, email, or write us to receive an
RGA number. Do not return goods without authorization.
Delivery
At Trash Cans Online we take pride in working closely with our manufacturers to ensure
the highest level of service. Almost all of our products are delivered directly from
the manufacturer. Because of this, a minimum of 10 business days is required for
delivery. Some non-stocking items may require up to 9 weeks to deliver. You will be
notified if your order will not ship right away. Lighter and/or less bulky items
will ship UPS or Fedex Ground if this is less expensive.
Items shipped directly from the manufacturer by common carrier (Transfer Truck) will be
delivered to the curb at your address.
Damaged Goods
Please note any freight damage on the freight bill. Request a signed
receipt from the driver. Open and inspect your packages immediately, less than 24 hours,
and notify us of any concealed damage that you wish to claim. If you have a camera at
hand, please take pictures of the damage. Our freight carriers and manufacturers will
work expediently with us to replace or repair any damage. Pictures and documentation
will streamline the process.
Cancel an Order
If you need to cancel an order, please notify us as soon as possible, and if your products
have not shipped, we will stop the process.
Refunds
If you are eligible for a refund, we will credit your account, credit your credit card,
or send you a refund check within 21 days of the settlement date. A 25% restocking fee and
applicable shipping charges will be deducted from the refund.
PLEASE NOTE
Product specifications are subject to change without notice. Colors, color patterns,
and textures of products may vary slightly from those shown. Actual color and texture
samples for most products are available upon request.
Contact Information
Trashcansconline
460 North 1000 West.
Centerville , UT 84014
Phone: (801)335-0809
Fax: (801) 294-2626
Toll Free: (877) 335-0801
Email Us
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